1 State Farm 1-800-SFClaim
2 Allstate Corp. 1-800-547-8676
3 Liberty Mutual 1-800-225-2467
4 USAA 1-800-531-8722
5 Farmers Insurance Group of Cos. 1-800-435-7764.
6 Travelers Companies Inc. 1-800-Claim33
7 Nationwide Mutual Group 1-800-421-3535
8 American Family Insurance 1-888-347-3428
9 Chubb 1-800-252-4670
10 Erie Insurance 1-800-367-3743
11 Auto-Owners Insurance 517-323-1200
12 American International Group 1-800-254-4933
13 MetLife Inc. 1-800-638-5433
14 Progressive 1-800-776-4737
15 Hartford Financial Services 1-888-413-8901
16 Universal Insurance Holdings 1-800-425-9113
18 Amica Mutual Insurance Co. 1-800-242-6422
19 Auto Club Exchange
20 Heritage Insurance Holdings Inc. 1-855-415-7120
21 United Insurance Holdings 727-895-7737
22 COUNTRY Financial 1-866-COUNTRY
23 Auto Club Insurance Association
24 National General Holdings Corp 1-800-468-3466
25 Tower Hill 1-844-TOWER-11
26 Assurant Inc. 1.800.358.0600
27 Hanover Insurance Group Inc. 1-800-922-8427
28 Cincinnati Financial Corp. 1-877-242-2544
29 Munich Re 1-888-472-5677
30 QBE 1-844-723-2524
31 MAPFRE SA 1-866-351-2548
32 FEDNAT 1-800-293-2532
34 PURE 1-888-813-7873
39 State Auto Insurance Cos. 1-877-722-5246
40 First Protective Insurance Co.
41 Security First Insurance Co.
42 North Carolina Farm Bureau Insurance
43 Andover Companies 1-800-225-0770
44 Farm Bureau Insurance 1-800-772-6535
45 Florida Peninsula Holdings LLC
46 Universal Group Inc.
47 HCI Group Inc.
49 American National Insurance 1-800-333-2860
50 Southern Farm Bureau Casualty
You can resolve many issues by talking to your insurance company or agent. If you disagree with the adjuster's estimate, tell the company why. The company might raise the estimate if it finds out that it overlooked something or gets new information. Send the company any supporting documents, such as a contractor’s estimate for the repairs.
If you still disagree, you have several options to challenge the insurance company’s decision.
Most companies have a toll-free customer help line that is printed on your policy.You can resolve many issues by talking to your insurance company or agent.
Your policy may include an appraisal process to resolve complaints. If you choose appraisal, you and the company each hire an appraiser. The two appraisers then choose a third appraiser as the umpire. You must pay for your appraiser and half of the umpire’s costs.
The appraisers review your claim and estimate the amount of damage. If their estimates are different, the third party umpire decides.
Check your policy for any deadlines to request appraisal. If you need help finding an appraiser, search for a “property damage appraiser” online or check with your contractor.
Some people hire public insurance adjusters to help them negotiate claims with insurance companies. Public adjusters work for you, not the insurance company and hey charge for their services. Before you hire a public adjuster, make sure you understand what you’ll have to pay.
Public adjusters must have a TDI license. To learn if a public adjuster is licensed, call their Help Line at 800-252-3439.
They can help with complaints against the insurance companies, agents, and adjusters they regulate.
Use our online complaint system